Cértoma - Produção de Urnas Funerárias

Sobre a Cértoma

Tradição e inovação na produção de urnas funerárias

Missão

To produce funeral urns that honor the dignity of those who have passed and strengthen the trust of funeral homes, combining tradition, quality, and innovation.

Visão

To be the leading urn manufacturer in the markets where we operate, distinguished by product quality, stability of customer relationships, and commitment to sustainability.

Nossa promessa

  • Commitment to dignity, respect, and sobriety in every urn produced.
  • Consistent quality, with rigorous control of materials, processes, and finishes.
  • Partnership with funeral homes, built on trust, proximity, and reliable delivery.
  • Balance between tradition and innovation, combining the classic design of the funeral industry with modern technologies and processes.
  • Responsible evolution, with attention to resource efficiency and the sustainability of our industrial processes.

Linha do tempo

  • 1984

    Company founding

    Start of operations focusing on the production and sale of funeral products.

  • 2001

    Process modernization

    Introduction of CNC machines, increasing responsiveness, manufacturing precision, and improving working conditions.

  • 2008

    International expansion

    Start of exploration of international markets, namely Angola and Mozambique.

Liderança

Commercial Manager

António Coelho

António Coelho manages Cértoma and leads the company with a vision that combines funeral tradition and industrial innovation. He is responsible for the strategic direction of the business, ensuring that each product respects the values of quality, dignity, and trust that define the brand.

Management Assistant

João Coelho

João Coelho supports the daily management of Cértoma, serving as the bridge between administration, production, and funeral partners. He closely monitors operations and commercial relationships, ensuring rapid response to market needs and consistency in service delivery.

Head of Administration

Maria Queiró

Maria Queiró is responsible for the administrative area, ensuring the organization, rigor, and procedural sustainability of Cértoma. She supports strategic decision-making with a focus on process efficiency and the long-term solidity of the company.

Experiência do Cliente

Desde a encomenda até à entrega, com qualidade e confiança

Acompanhamos cada etapa do processo, garantindo planeamento transparente, produção fiável e parceria contínua com as agências funerárias.

01 • Before the Order

Planning and transparent information

We provide catalogs, technical specifications, lead times, and commercial terms clearly, helping funeral homes plan ahead.

Average response time to information requests: 2 hours
02 • During the Process

Reliable execution and met deadlines

We manage production and logistics to ensure inventory availability, deadline compliance, and consistency in the quality of urns supplied.

Percentage of orders delivered on time: 98%Non-conformity rate per batch: <1%Average time between order and shipment: 20 days
03 • After Delivery

Partnership and continuous improvement

We monitor product performance, collect feedback from funeral homes, and adjust the offering to meet market demands.

Complaint rate per order: 7%Average complaint resolution time: 24hClient renewal/continuity rate: 85%